We inform our valued customers that as a consumer, you have the right to turn to an alternative dispute resolution forum (conciliation body) in cases where a dispute regarding a product or service could not be settled directly and satisfactorily with Quattro Hunting.
What is Alternative Dispute Resolution (ADR)?
Alternative Dispute Resolution is an out-of-court procedure aimed at the fast, simple, and cost-effective settlement of disputes between a merchant and a consumer. It involves a neutral third party (the conciliation body) who helps the parties reach an agreement or makes a decision on the matter.
How can you submit a claim?
If you have been unable to resolve your complaint directly with us, you have the following options:
- Competent Conciliation Body
Since our business is headquartered in Debrecen, the competent conciliation body is:
Hajdú-Bihar County Conciliation Body
Address: 4025 Debrecen, Vörösmarty u. 13-15., Hungary
Phone: +36 52 500 710, +36 52 500 745
Email: bekelteto@hbkik.hu
Website: https://www.hbmbekeltetes.hu
Naturally, as a consumer, you also have the right to turn to the county conciliation body competent for your place of residence. You can find the list of bodies here: https://www.bekeltetes.hu
- European Online Dispute Resolution Platform (ODR)
If you are a consumer living in the European Union and purchased a product from us online, you can also submit your complaint through the Online Dispute Resolution platform operated by the European Commission.
Access to the Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/
If you use this platform, please provide the following email address as the merchant's (Quattro Hunting) contact information: info@quattrohunting.hu
Merchant Details:
Name: Diószegi Ákos Ferenc E.V.
Headquarters: 4031 Debrecen, Halastó utca 16/c, Hungary
Mailing and Administrative Address: 4033 Debrecen, Sámsoni út 79., Hungary
Tax Number: 91562759-1-29
Registration Number: 61418585
Email: info@quattrohunting.hu
