ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Quattro.

What is ADR?
ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which Quattro will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Budapesti Conciliation Board*
99. Krisztina boulevard
Budapest, 1016  
Hungary

*This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

Quattro Trade Hungary Kft.
79. Sámsoni road
4033 Debrecen
Magyarország
Registered number: 09-09-025887

info@quattrohunting.hu

Click here for the European Commission's Online Dispute Resolution website.